Escalation Matrix for Queries / Complaints
- Paper Transfer: Ownership change in RC takes 45 - 60 days from the time, the customer submits all the documents needed for Paper transfer. If the Paper transfer does happen beyond 60 days, please reach out cs@credr.com. If you don’t get response within 24 hrs, please add pt@credr.com on the mail thread, if you still don’t get response within next 24 hrs please then add ceo@credr.com to the mail thread
- Bike Service: If you have paid online for this service and you don’t hear back from us within 4 hrs, please reach out to cs@credr.com. If you don’t get response within 24 hrs, please add bikeservice@credr.com on the mail thread, if you still don’t get response within next 24 hrs please then add ceo@credr.com to the mail thread